The last time traveling highlighted for me examples of managing by delegation. One example was with checking in, and the other was in getting another copy of my room key. In both examples I was led to believe that my requests would lead to action and instead, both examples led to disruption and stress for those involved. Walking in to the hotel lobby I observed a line with about 3 people waiting. There were 4 people behind the desk working fastidiously. It seemed I wouldn’t have to wait long. The Manager on Duty (MOD) was greeting people in front of … Continue reading →